Universitat Rovira i Virgili

DigitaliSSB - Promotion of the Digitalisation of the Basic Social Services of Catalonia

Project for the improvement and transformation of the management and social intervention models of the Basic Social Services of Catalonian local authorities through the design, development, implementation and evaluation of two technological solutions in 18 Basic Areas of Social Services: DigitaliSSB-Intervenció, and DigitaliSSB-QdC.

          Researchers: Eva Zafra Aparici, PhD, and Maria Victòria Forns Fernández, PhD.


Project description

The first technological solution, DigitaliSSB-Intervenció, will facilitate the improvement of communication and relationships both between professionals, and between professionals and users of the Basic Areas of Social Services, plus a self-management service for users and a management of group activities..

The second solution, DigitaliSSB-QdC, is a solution for decision making, planning and evaluation of social care, in the form of Command Panels for the 18 participating Basic Areas, which will be used for analysis, decision making, planning and evaluation by the people in charge. They will be developed and implemented using the Power BI tool and service.

The project has the support of Ajuntament de Barcelona as a knowledge partner, and the participation of 18 municipal and county Basic Social Services Areas: Ajuntament de Tarragona, Ajuntament de Lleida, Ajuntament de Girona, Ajuntament de Reus, Ajuntament de Manresa, Ajuntament d'Amposta, Ajuntament de Calafell, Ajuntament de Banyoles, Consorci d'Acció Social de la Garrotxa, Consell Comarcal del Vallès Oriental, Mancomunitat La Plana, Consell Comarcal de La Noguera, Consell Comarcal del Pla d'Urgell, Consell Comarcal del Pallars Jussà, Consell Comarcal del Pallars Sobirà, Consell Comarcal de l'Alt Penedès, Consell Comarcal de l'Alt Camp i Consell Comarcal de la Ribera d'Ebre.


The general objective of the DigitaliSSB is to contribute to the improvement of the care provided by municipal and county Basic Social Services by means of digital transformation.

The secondary objectives are as follows:

  • To develop technological solutions co-designed with the professionals of 18 Basic Social Services to respond to their needs of improving social intervention.
  • To train the professional teams of these 18 Basic Social Services in the use of the developed solutions, and to accompany them in the effective management of the changes that their incorporation may entail.
  • To implement and evaluate in a participative manner the developed solutions, for their improvement, consolidation and potential subsequent extension to all the Basic Areas of Catalonia.

More information

  • Call: Convocatòria Next Generation del Departament de Drets Socials (code 2823).
  • Period: 2023-2025
  • Promoters: The project is promoted by a group formed by the Fundación iSocial, which leads the project; the Fundació Universitat Rovira i Virgili; the Fundació Víctor Grífols i Luca and its Chair of Bioethics at the University of Vic.